AirAsia operates from Terminal 2 at Soekarno-Hatta International Airport. This terminal is well-equipped to handle both domestic and international flights, offering a seamless travel experience for AirAsia passengers. With modern facilities, efficient services, and a range of amenities, Terminal 2 ensures a comfortable journey for travelers flying with AirAsia.
AirAsia Soekarno-Hatta International Airport Terminal Information
| Airport Name | Soekarno-Hatta International Airport |
| Airport Site | https://soekarnohatta-airport.co.id/ |
| AirAsia CGK Airport Address | Tangerang City, Banten, Indonesia |
| IATA Airport Code | CGK |
| City | Tangerang |
| Country | Indonesia |
| Airport Phone Number | +62 21 550 7300 |
| AirAsia CGK Terminal | Terminal 2 |
| Working Hours | 24 hours |
| Official Site | https://www.airasia.co.in/ |
| https://www.facebook.com/airasiaIndia/ | |
| Twiiter | https://twitter.com/airasia/ |
| https://www.instagram.com/flyairasia/ | |
| Youtube | https://www.youtube.com/user/airasia |
| https://www.linkedin.com/company/airasia |
AirAsia Customer Support Information
AirAsia provides dedicated customer support through various channels, including phone, email, and online chat. Passengers can reach out to the AirAsia support team for assistance with booking, flight information, and other inquiries.
Services & Amenities Offered at AirAsia Soekarno-Hatta International Airport Terminal
AirAsia passengers at Soekarno-Hatta International Airport Terminal 2 can enjoy a range of services and amenities, including comfortable lounges, duty-free shopping, dining options, and efficient check-in facilities. The terminal ensures a pleasant and convenient experience for travelers.
Manage AirAsia Booking at Soekarno-Hatta International Airport Terminal
Passengers flying with AirAsia from Soekarno-Hatta International Airport can easily manage their bookings. This includes making changes to reservations, selecting seats, and adding extra services through the AirAsia website or mobile app, providing flexibility and convenience.
Cancellation/Refund Of AirAsia Tickets
AirAsia offers a straightforward ticket cancellation and refund process. Passengers can initiate cancellations through the AirAsia website or customer support. Refund eligibility and timelines are subject to AirAsia’s policies and fare conditions.
Check-in at AirAsia Soekarno-Hatta International Airport Terminal
AirAsia provides multiple check-in options, including online check-in via the website or mobile app, enabling passengers to save time at the airport. For those preferring traditional check-in, kiosks and counters are available at Soekarno-Hatta International Airport Terminal 2.
Tracking AirAsia Flight Status
Passengers can easily track the real-time status of AirAsia flights through the airline’s official website or app. This feature provides up-to-date information on departure and arrival times, ensuring travelers stay informed about their journey.
AirAsia Lost/Delayed/Damaged Baggage at Soekarno-Hatta International Airport Terminal
In the rare event of lost, delayed, or damaged baggage, AirAsia has a dedicated baggage services counter at Soekarno-Hatta International Airport Terminal 2. Passengers can report issues and track the status of their baggage recovery.
Traveling with Pets on AirAsia at Soekarno-Hatta International Airport
AirAsia facilitates the transportation of pets, ensuring a safe and comfortable journey for furry companions. Passengers need to comply with AirAsia’s pet travel guidelines and make necessary arrangements in advance.
Wi-Fi On Board AirAsia
AirAsia provides in-flight Wi-Fi on select aircraft, allowing passengers to stay connected during their journey. The Wi-Fi service offers internet access, entertainment options, and connectivity for personal devices.
AirAsia Airport Lounge
AirAsia may offer airport lounge access for eligible passengers, providing a relaxing environment with amenities such as comfortable seating, refreshments, and Wi-Fi. Lounge access criteria vary based on ticket class and membership status.
Car Rental Service at Soekarno-Hatta International Airport
Travelers arriving at Soekarno-Hatta International Airport can easily access car rental services. Various reputable car rental companies operate within the airport, offering a range of vehicles to suit different preferences and travel needs.
Hotels Nearby Soekarno-Hatta International Airport
For passengers seeking accommodation near Soekarno-Hatta International Airport, there are several hotels in the vicinity, providing convenient options for short layovers or overnight stays.
AirAsia Soekarno-Hatta International Airport Location Map
Frequently Asked Questions
Passengers are advised to arrive at least 3 hours before their international flight and 2 hours before a domestic flight.
Yes, passengers can easily change their flight date online through the AirAsia website or mobile app.
Baggage allowance varies depending on the fare type and destination. Refer to AirAsia’s official website for detailed information.
Wi-Fi availability is aircraft-dependent. Check the specific flight details for information on in-flight Wi-Fi.
AirAsia provides customer support through phone, email, and online chat. Contact details can be found on the official website.
Yes, the airport provides family-friendly facilities, including play areas and baby-changing facilities.
The terminal offers a variety of dining options, including cafes, restaurants, and snack bars.
Passengers can track their AirAsia flight in real-time through the official website or mobile app by entering the flight details.
Refund requests for canceled flights can be initiated through the AirAsia website or by contacting customer support.
Yes, Soekarno-Hatta International Airport has a lost and found service. Passengers can inquire about lost items at the airport’s information desk.
Yes, AirAsia offers special assistance for passengers with reduced mobility. Contact the airline in advance to make necessary arrangements.
Yes, several car rental companies operate at the airport, allowing passengers to book a rental car upon arrival.
Yes, the airport provides currency exchange services for the convenience of travelers.
Ground transportation options include taxis, shuttle services, and private transfers. Information desks at the airport can assist with transportation inquiries.
Yes, AirAsia provides the option to purchase travel insurance during the booking process. Check the terms and coverage details on the official website